1. Overview
This Refund Policy explains how Brand Energy handles refunds for software subscriptions, platform access, and related professional services. Our objective is to provide straightforward terms that balance customer fairness, service continuity, and platform reliability.
By purchasing or renewing Brand Energy services, you acknowledge that you have reviewed this policy along with applicable terms of service and billing agreements. If any conflict exists between a signed enterprise agreement and this page, the signed agreement controls for the relevant account.
2. Subscription Payments
Brand Energy subscriptions are billed in advance according to the selected billing cycle (monthly or annual). Charges are processed using the payment method on file at the start of each billing period.
Customers are responsible for maintaining accurate payment details and ensuring authorized billing. Unless otherwise stated in writing, subscription fees are non-prorated once a billing cycle has begun.
Renewal reminders, invoice notices, and receipts are provided through account email and dashboard billing history for auditability.
3. Free Trial
Where offered, free trials allow evaluation of Brand Energy before a paid commitment. Trial duration and included features are displayed at enrollment and may vary by plan or campaign.
If trial users do not cancel before the trial end date, the selected subscription may automatically convert to a paid term. Customers are expected to review trial expiration timing and cancel in advance if they do not wish to continue.
4. Refund Eligibility
Refund outcomes depend on plan type, service usage, purchase timing, and account history. Requests are evaluated in good faith with reference to objective billing data and policy terms.
Eligible for refund if
- The request is submitted within the stated refund window for the purchased plan.
- A duplicate or clearly erroneous transaction was charged by mistake.
- The account could not access core paid functionality due to a verified platform-side fault.
- Required cancellation was initiated on time but billing was processed in error.
- A legally required consumer protection rule applies in the customer’s jurisdiction.
Refunds may not be available for
- Requests made after the applicable refund window has expired.
- Accounts with substantial feature usage, exports, or campaign execution already consumed.
- Plan changes, downgrades, or unused time in an active cycle unless mandated by law.
- Service interruptions caused by customer configuration, third-party outages, or policy violations.
- Requests associated with abuse, fraud indicators, or repeated charge disputes without prior support contact.
5. Non-Refundable Services
The following items are generally non-refundable unless required by law or explicitly approved in a written agreement:
- Monthly subscriptions after activation
- Annual subscriptions after refund window
- Custom dev work
- White label setup
- Consulting
- Implementation
- Third-party integration fees
- Training
6. Cancellation Policy
Customers may cancel recurring subscriptions at any time from the billing area or by contacting support. Cancellation stops future renewals but does not retroactively void charges for the current billing period.
Access to paid features generally remains available until the end of the active term, unless account restrictions, compliance actions, or contract terms state otherwise. For enterprise agreements, cancellation terms may be governed by the signed order form.
7. Refund Processing
Once a refund is approved, Brand Energy initiates reversal to the original payment method. Processing times differ by card network, bank, and region.
Most approved refunds appear within 5–10 business days, though some financial institutions may take longer to post the transaction. We provide confirmation when processing starts so customers can track status with their provider.
8. Chargebacks
We strongly encourage contacting Brand Energy support before initiating a chargeback. Many billing concerns can be resolved quickly through direct review, avoiding unnecessary account interruptions.
If a chargeback is filed, related services may be temporarily limited while the dispute is investigated. We reserve the right to provide payment records, service logs, and account evidence to financial institutions during the dispute process.
9. Exceptional Circumstances
Brand Energy may grant discretionary exceptions in documented cases involving severe technical failure, proven unauthorized access, or extraordinary service-impacting events outside normal operational conditions.
Exception requests are evaluated individually and do not create ongoing entitlement or precedent for future claims. Supporting details should be submitted with timestamps, account identifiers, and a clear incident summary.
10. Changes to This Refund Policy
We may update this Refund Policy periodically to reflect legal obligations, product changes, billing model updates, or service improvements. Revisions are effective from the “Last Updated” date shown on this page unless stated otherwise.
Continued use of Brand Energy services after policy updates indicates acceptance of the revised terms. Customers should review this page regularly, especially prior to plan upgrades or renewals.
11. Contact Us
For refund questions, request submissions, or billing clarification, please contact us using the information below:
Company Name: [Company Name]
Email: [Email]
Phone: [Phone]
Website: [Website]
Business Address: [Business Address]
Please include your account email, invoice number, and a brief request summary to help our team respond faster.